>> Terms and Conditions



A soft copy of the passport or any identity document of each guest is requested to be submitted at the time of booking.


CANCELLATION POLICIES Cancellation Policies: Once confirmed, the cancellation policies per the terms of the group tour programmes, customized tours and relevant travel services will apply. Please note, the above would apply for both general cancellation terms as well as covid related cancellations.


Please find below the policies, terms, and conditions of the tour bookings:

Details, Terms & Conditions:

• The Organizers will follow all country/state/city travel advisories during the tour and would regularly update the guests of the same.
• At the various properties, the relevant terms & conditions as well as safety protocols would apply.
• By way of confirmation of the bookings and payments, guests acknowledge that the Organizers would not be held liable for any cancellation charges or additional expenses which the guest’s may incur due to any change in the dates, rescheduling or cancellation of the programme. The Organizers may change the programme due to any reason including travel advisories, minimum group requirements, covid or security concerns that may arise prior or during the programme.
• Guests are requested to carry all necessary documentation as required for their travel, including Passports and Visas.
• Payment Terms - All statutory requirements and government guidelines will apply for payments. Government taxes and fees would be levied as applicable. In the event of any changes in government taxes or payment requirements, the Organizers will inform the guests of the same and will not be held liable for any changes.
• Bank Charges - Please note, any bank charges or fees if levied by the guests’ banks, would be undertaken by the guest
• Itinerary & Programme Details –The Organizers reserve the right to alter or change any element of the itinerary & programme if this is required for safety & comfort of the guests and this could be due to weather, security, covid, pandemic, government alerts or any other external conditions. In the event of any change in the itinerary or programme, the Organizers will not be responsible for any additional costs or liabilities incurred owing to the same.
• Please note, in the event of any damages to the hotel property or premises by the guest(s) during the stay, the concerned guest(s) will be held liable for any expenses or charges levied by the relevant hotel or other authorities due to the same.
• Payment & Cancellation terms are subject to change without prior notice
• Force Majeure: The Organizers will not be held liable for any cancellations or costs incurred by the guests due to conditions of force majeure which may lead to the inability to conduct the programme, suspensions or itinerary revisions. The conditions of force majeure include an act of God, war or security threats, strikes, lockouts, floods, travel lockdowns owing to pandemic conditions, earthquake, adverse weather conditions effecting access to the region or any other reason not within the control of the partners and parties organizing the programme.


Payment terms and conditions as shared with the guest’s at the time of booking will apply.

We welcome all users and would like to share the Terms and Conditions of Use with you.

Any services provided by and on JourneyMart are subject to the following Terms and Conditions (henceforth TAC). If you use this website it is deemed that you agree to all the terms and conditions that follow. There may be additional terms for particular features provided. Please click on the link other terms to review these. In the event that there are any inconsistencies between TAC here and any additional terms, TAC will prevail.

On JourneyMart you can find valuable traveler information, search for and find travel and travel related products and services as displayed and book and buy online or offline from JourneyMart and its alliance partners. JourneyMart is not the end travel product/ travel service provider and hence is not directly responsible for the end delivery of the travel products and services being offered on the portal. Our aim is to make your search easy and accurate and to enable you to book and buy travel products and services conveniently through us and our alliance partners. It is our endeavour that your travel experience is a fulfilling one.

The final delivery of the product / service lies with the end service provider (ie. Airline, Hotel, Cruise Line, Tour Operator, Travel Agent etc.) and JourneyMart disclaims all responsibility / liability for the same.


JourneyMart: Or, , the portal/site you are on
JourneyMart Pvt Ltd: The parent company of JourneyMart
Legal Entity: A company / firm / individual/ person
Product / Service: A travel related product or service developed and sold by legal entities in the travel business and includes all travel related service rendered / to be rendered by a Licensee. Eg. Airline tickets, hotel rooms, tour packages, cruises, cars etc
User: Any person who accesses the website for any purpose including but not limited to transactions/ information / browsing
Associate/ Licensee/ Alliance Partner: Any legal entity who chooses to display/ sell a travel or related product on JourneyMart for the purpose of transaction
Force Majeure Event: It means, in relation to any Party, any act, event or circumstance, the cause of which is not of such Party's making nor within that Party's reasonable control, including (to the extent not of that Party's making nor within that Party's reasonable control) Act of God, war, hostilities (whether or not war has been declared) terrorist acts, acts of any civil or military authority, government or regulatory direction or restriction, suspension or withdrawal of licenses or consents, riot, insurrection, civil commotion, public demonstration, sabotage, acts of vandalism, fire, flood, earthquake, extreme weather conditions, epidemic, explosion, the order of any court or governmental or regulatory authority, disruption in transportation or communication, breakage of or accidental damage to equipment, any strike, lock-out, or other industrial trade dispute (not involving solely the employees of that Party), structural shift or subsidence, provided always that lack of funds shall not be interpreted as a cause which is not a Party's making nor within a party's reasonable control.
Transaction: Booking and/or buying a product whether on-line or off-line

Right to Review and Amend etc.

JourneyMart has the right to review these terms and conditions and modify and/or change and update the same. Notice of such changes/modifications will be given pursuant to Clause 16


These terms and conditions, as amended from time to time, will apply for the duration that you use the website.

Member Information

On registration with JourneyMart, you shall bind yourself to provide true and accurate and complete information in both optional and mandatory categories as required in the registration form or elsewhere. You shall be able to update such information by Writing to us at

JourneyMart has the right to disallow you to transact on site if and when it has reason to believe that the information provided by you is incorrect, inaccurate or incomplete.

Due to the increasing number of internet frauds and to protect both the Card Holder and the Merchant, our risk management team reviews every online transaction and we are obligated to request and verify additional information from the card holder. Only on successful verification of the transaction is the same considered paid for. We may request you for additional documentation like scanned copies of your passport, front and back of your card, copy of your visa's / authority letter to authenticate your charge. When sending us the scanned front and back of your credit card please Black out the 3 CVV numbers on the back of your card without which your card cannot be misused.

Further please be advised the information provided by you is kept secure by us and not shared with any third party except when required by the bankers in case of any charge backs or as and when required by the law of the land and when voluntarily given by you at the time of requesting for a holiday showcased on JourneyMart by another Travel Service Provider.

We respect the need for securing the information you provide and all such information is protected and used by us as per our PRIVACY POLICY . This privacy policy binds only JourneyMart, its affiliates, employees and any third parties that JourneyMart deals with to provide any or all of the services rendered. Therefore you are advised to review and satisfy yourself as to the privacy policy of any associates where your personal information is requested.

In case you are still uncomfortable to provide us this information please let us know and we shall reverse your charge after debiting any cancellation charges if applicable.

Manner of Use

You may not use this site to transmit in anyway or post or upload any material or content.
that may be obscene, illegal, defamatory, abusive, vulgar or otherwise objectionable or
that may bring disrepute to the site and harm its business and or credibility and goodwill
that infringes a third party's intellectual property rights or contractual rights
that may hinder the services on the site in anyway

You are responsible for any contents that you transmit on or through the JourneyMart website. You agree not to use these services to harass, harm, abuse, defame, threaten any other person or body. You will not conduct yourself in a manner that may violate the privacy of any person/s or initiates / promotes or endorses any kind of criminal conduct. You agree to abide by all the laws and regulations that may apply to online conduct. You agree not to use any vulgar, obscene or other offending contents when using these services.


There are links to other websites on this site and these other sites are outside the control of JourneyMart. You agree that JourneyMart will not incur any liability for any loss or damage that you may incur due to using any service on that link or any transaction entered into on that other site. The fact that JourneyMart has agreed to have that link on its site does not imply any assurances or guarantees as to the quality and nature of goods and services being provided by that other site.


You agree to indemnify and hold JourneyMart and its subsidiaries, affiliates, officers, agents, and employees, harmless from any claim or demand, litigation costs, made by any third party due to or arising out of the Content you submit, post to or transmit through the Service, your use of the Service, your connection to the message board and communication areas or your violation of the TAC, or your violation of any rights of any other party.


JourneyMart has the right to disallow you from booking and/ or buying any products on the site; it may terminate or stall your account or use of the service at its sole discretion.
It may remove and discard any content within the Service, for any reason, including, without limitation, for lack of use, without notice.
   Any actions on your behalf that violates or is inconsistent with the letter or spirit of the TAC will also make your account liable to be terminated. However you will be bound to clear all demands, if any, outstanding in your account.
   JourneyMart may also, in its sole discretion and at any time, without notice, discontinue providing the service or any part thereof.
   You agree that in the event that JourneyMart exercises its discretion under the provisions of TAC to terminate your account or any service provided by it such termination is effective, without incurring any liability and without any obligation on the part of JourneyMart to give prior notice.
   The effect of the termination can be immediate deletion of your account and denial of access. Further all other data and files in your account may also be deleted.


JourneyMart is the travel facilitator. However, it is not the end travel product or service provider itself and hence is not responsible in any manner whatsoever for any deficiency, delay, defect, error or any other shortcomings in the travel goods and services provided. JourneyMart disclaims all responsibility/ liability for the same.

You may transact if you expressly acknowledge and agree that:
your use of the services on the website or of the website in any manner is at your own risk
the site is provided by JourneyMart on an "as is" and "as available" basis
to the fullest extent permitted by applicable law, JourneyMart and its associates and affiliates, expressly disclaims all warranties, conditions and other terms of any kind, whether express or implied as to the operation of the site or the information, materials, products, services included on this site
No warranty or representation on behalf of JourneyMart, its associates and affiliates is given that:
the quality of any products, services, information, or other material purchased or obtained by you through the site or any services provided by or on the site will meet your expectations
the site and /or any services provided by it will meet your requirements
the service will be without interruptions, always timely and secure or free from all errors
the results that may be obtained from the use of the site or any service provided by it will be accurate or reliable
any errors in the software will be corrected
Any material/contents downloaded or otherwise obtained through the use of the site is done at your own discretion and risk. JourneyMart and/or its associates and affiliates do not warrant that this site, its servers, or any mail sent from JourneyMart will not have viruses or harmful components. If any damage is caused to your computer system and any losses accrue it will not be the responsibility of JourneyMart. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material
JourneyMart, its associates and affiliates cannot guarantee the accuracy, integrity or quality of any contents. It is a possibility that you may be exposed to contents that are offensive, indecent or objectionable
Advice or information, whether oral or written, obtained by you from the portal or through or from the service shall not create any warranty or other obligation not expressly stated in the TAC
Any breach of this term shall give JourneyMart the right to terminate this limited, non-exclusive license

Any breach of this term shall give JourneyMart the right to terminate this limited, non-exclusive license.

Disclaimers for Individual Services on JourneyMart. com

Limitation of Liability

You expressly acknowledge and agree that JourneyMart shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if JourneyMart has been advised of the possibility of such damages), resulting from:
the use or the inability to use the site or any service provided by it
the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service
unauthorized access to or alteration of your transmissions or data
statements or conduct of any third party on the service
any other matter relating to the site
the failure of JourneyMart to perform their obligations under this contract where such failure is due to a force majeure event

Applicable Law/Jurisdiction

Jurisdiction for any disputes arising from and related to this contract shall be in Delhi for those raised by the user. The applicable law shall be that of India irrespective of the conflict of laws.

Amendments to TAC

JourneyMart may amend this agreement on an as-needed basis by placing an update of this posting, and your continued use of the services following each updated posting shall be your acceptance of any such modification. Furthermore it is your responsibility to monitor the Terms and Conditions page of JourneyMart regularly to determine whether the Terms and Conditions have been modified. If you do not agree with the TAC of JourneyMart, or any modifications thereof to this agreement you must immediately stop using JourneyMart services.

Entire Agreement

This agreement represents the entire agreement between the parties subject to the right of the portal to amend/delete/modify the contract under this agreement.


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