JourneyMart.com advises all prospective clients that the products listed on our website are the property of the Insurance Provider , namely TATA AIG , and is being promoted on our website for guiding and facilitating the customer to choose appropriate Plan according to his travel needs . The issuance of the Policy document is done solely by TATA AIG Insurance and any claims related to the Policy purchased shall be referred to and adjudicated and settled by TATA AIG directly . JourneyMart.com cannot assume responsibility for settling any claims , which may or may not have been reported to TATA AIG nor can JourneyMart.com prepare any claim on behalf of the customer . JourneyMart.com role is limited to provide information on the type of policies available with TATA AIG and then to provide the Policy document to the customer by electronic means ( in case physical delivery is required delivery charges of Rs 200 shall be applicable ) and can only be done once the purchase is confirmed after receipt of payment of premium . JourneyMart.com makes no warranties for settlement of claims by TATA AIG . Under no circumstances can JourneyMart make any representation to any authority for providing any document for the purpose of claim and is the the sole responsibility of the insured . Further it is the obligation of the purchaser to provide correct and accurate details , of all relevant details including pre existing ailments and to provide correct details pertaining to the passport details , date of birth, address . If inaccurate data is provided The policy document shall become Null and void and shall be subject to the cancellation clauses mentioned below , if applicable .

Cancellation Clauses

The policy document once issued and is required to be cancelled is subject to cancellation rules of TATA AIG . TATA AIG reserves the sole discretion for allowing cancellation and or changes after the policy document is issued , JourneyMart.com shall not accept any liability in case TATA AIG does not accept the bonafide reasons for cancellation and or changes in which case No Refund shall be made of the premium paid . The document once issued comes into effect from 0000 hours of the Date of start of travel which is entered and remains valid until 2359 hours of the End Date of Travel . Changes / cancellation , if required , can only be made if the document has not come into effect which in simpler terms means that the document is presented well before the start date of travel as entered . Cancellation and or changes are subject to requisite documentation being made available by the insured and is accepted by TATA AIG . For any Cancellation and or changes charges of Rs 500/- shall be applicable per policy document .